Lead Teller - Bilingual Customer Experience Leader

PNC Financial Services Group; Colorado; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with company match

Paid holidays and vacation

Job summary

PNC Financial Services Group is seeking a Lead Teller in Eagle, Colorado. This in-office role emphasizes coaching tellers, improving customer wellbeing, and driving loyalty through dialogue and referrals. Bilingual Spanish is preferred, with a focus on accurate transactions and proactive customer engagement.

The position states a competitive base salary and an incentive plan; in-office expectations apply, with standard benefits and a structured career path within Branch Banking.

Qualifications

• Experience in retail banking or teller leadership preferred.
• Strong customer service and sales orientation.
• Ability to coach and mentor tellers and staff.

Responsibilities

• Coaches, mentors and leads tellers to deliver a quality customer experience.
• Identifies banking opportunities and makes referrals to branch staff.
• Leads lobby engagement and educates customers on digital tools.
• Supports Branch Manager with performance and hiring processes.
• Ensures daily operations adhere to policies and are accurate.

Skills

Customer focus

Coaching others

Communication

Problem solving

Attention to detail

Education

No Degree

Job description

PNC Financial Services Group is seeking a Lead Teller in Eagle, Colorado. This in-office role emphasizes coaching tellers, improving customer wellbeing, and driving loyalty through dialogue and referrals. Bilingual Spanish is preferred, with a focus on accurate transactions and proactive customer engagement.

The position states a competitive base salary and an incentive plan; in-office expectations apply, with standard benefits and a structured career path within Branch Banking.