Lead Teller: Customer Experience Leader

PNC Financial Services Group, Inc.; The Woodlands, Northern (TX, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with match

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Town Center Branch in The Woodlands, TX. You will coach tellers, mentor staff, and drive customer-centric service to strengthen financial wellbeing and loyalty. Bilingual Spanish preferred, in-office role focused on growth and risk-aware operations.

This role emphasizes coaching, referrals to branch staff, and accurate transaction handling with opportunities to advance within branch leadership.

Qualifications

• No degree required; related experience accepted.
• 1+ years of teller or front-line banking experience preferred.
• Spanish language skills are a plus.

Responsibilities

• Coach, mentor and lead tellers to deliver strong customer experiences.
• Identify banking opportunities and refer to branch staff.
• Educate customers on digital tools and self-service options.
• Assist Branch Manager with performance and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Town Center Branch in The Woodlands, TX. You will coach tellers, mentor staff, and drive customer-centric service to strengthen financial wellbeing and loyalty. Bilingual Spanish preferred, in-office role focused on growth and risk-aware operations.

This role emphasizes coaching, referrals to branch staff, and accurate transaction handling with opportunities to advance within branch leadership.