Lead Teller: Customer Experience Leader

Fairygodboss; Aspen Park (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

PNC is seeking a Lead Teller based in Conifer, CO. This in-office role focuses on coaching tellers, enhancing customer experience, and identifying banking opportunities during each interaction.

The position emphasizes adherence to policies, daily operations, and supporting the Branch Manager with performance and hiring. Salaries range from $41,250 to $68,750 and vary by location and performance; in-office culture and visa sponsorship not provided.

Qualifications

• 1+ years of related teller experience or product knowledge.
• Ability to coach and mentor others.
• Strong customer service orientation and communication skills.

Responsibilities

• Lead and mentor tellers to deliver a differentiated customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Educate customers on options for managing transactions using technology.
• Support branch operations and assist the Branch Manager with performance management and hiring.
• Ensure adherence to policies and maintain accurate daily operations.

Skills

Customer-focused

Managing Risk

Effective Communications

Problem Solving

Coaching Others

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Conifer, CO. This in-office role focuses on coaching tellers, enhancing customer experience, and identifying banking opportunities during each interaction.

The position emphasizes adherence to policies, daily operations, and supporting the Branch Manager with performance and hiring. Salaries range from $41,250 to $68,750 and vary by location and performance; in-office culture and visa sponsorship not provided.