Lead Teller & Customer Experience Coach

PNC; Erie (Erie County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Pension and stock purchase plans

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Erie, PA at the Ninth and State Office.

This in-office role focuses on coaching tellers, delivering exceptional customer experiences and driving financial wellbeing through product referrals. Ideal candidates bring 1+ years of teller or retail banking experience, strong communication skills, and the ability to lead a team while ensuring accurate daily operations and adherence to policies.

Qualifications

• Experience in customer-facing banking roles preferred.
• Demonstrated ability to identify opportunities and refer to branch staff.
• Strong communication, teamwork and problem-solving skills.

Responsibilities

• Lead and mentor tellers to deliver a high-quality customer experience.
• Coach tellers on lobby engagement and product referrals.
• Process a variety of customer interactions and educate on financial options.
• Support branch manager with performance and timely operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Attention to Detail

Communication

Fraud Prevention

Prioritization

Problem Solving

Team Coaching

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Erie, PA at the Ninth and State Office.

This in-office role focuses on coaching tellers, delivering exceptional customer experiences and driving financial wellbeing through product referrals. Ideal candidates bring 1+ years of teller or retail banking experience, strong communication skills, and the ability to lead a team while ensuring accurate daily operations and adherence to policies.