Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Highlands Ranch (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. in Highlands Ranch, CO is seeking a Lead Teller to coach and lead tellers, delivering a distinctive customer experience and building loyalty while growing share of wallet. The role emphasizes coaching, referrals, and proactive engagement.

You will educate customers on digital tools, assist in branch operations, and support the Branch Manager with staffing and performance. In-office role with base salary range $41,250–$68,750, incentive eligibility.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Coach, mentor and lead tellers to deliver a unique customer experience and build loyalty.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Educate customers on options for managing transactions via technology and resources.
• Assist Branch Manager with performance management and new hire processes.
• Ensure teller and branch operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Highlands Ranch, CO is seeking a Lead Teller to coach and lead tellers, delivering a distinctive customer experience and building loyalty while growing share of wallet. The role emphasizes coaching, referrals, and proactive engagement.

You will educate customers on digital tools, assist in branch operations, and support the Branch Manager with staffing and performance. In-office role with base salary range $41,250–$68,750, incentive eligibility.