Lead Teller - Customer Experience & Coaching

PNC; Aurora (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid holidays & vacation

Job summary

PNC is seeking a Lead Teller for its retail branch in Aurora, CO (Fitzsimmons). You will coach tellers, model exceptional customer service, and identify banking opportunities to grow wallet share while ensuring accurate daily operations.

Based in-office, Spanish language skills are preferred. This role typically requires 1+ years of related experience; no degree is required. PNC offers comprehensive benefits and an incentive program.

Qualifications

• 1+ years of related experience typically required.
• No degree required.
• Spanish speaking - preferred.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer Service

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller for its retail branch in Aurora, CO (Fitzsimmons). You will coach tellers, model exceptional customer service, and identify banking opportunities to grow wallet share while ensuring accurate daily operations.

Based in-office, Spanish language skills are preferred. This role typically requires 1+ years of related experience; no degree is required. PNC offers comprehensive benefits and an incentive program.