Lead Teller: Customer Experience Coach & Team Leader

PNC Financial Services Group; Kalamazoo (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Paid holidays

Paid time off

Job summary

PNC Financial Services Group in Kalamazoo, MI is seeking a Lead Teller to coach tellers, deliver a differentiated customer experience, and grow branch performance at the West Side Branch.

Based in-office, this role requires 1+ year of related experience; no degree is required. PNC offers comprehensive benefits and opportunities for career progression in a supportive, inclusive culture.

Qualifications

• 1+ years of related experience typically required.
• No degree required for this role.
• No required certifications or licenses mentioned in the posting.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on alternatives.
• Identifies banking opportunities during customer interactions and makes referrals to branch staff.
• Leads lobby engagement activities to connect with customers and position PNC products to meet needs.
• Supports Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Kalamazoo, MI is seeking a Lead Teller to coach tellers, deliver a differentiated customer experience, and grow branch performance at the West Side Branch.

Based in-office, this role requires 1+ year of related experience; no degree is required. PNC offers comprehensive benefits and opportunities for career progression in a supportive, inclusive culture.