Senior Teller & Customer Experience Leader

PNC Financial Services Group, Inc.; Kalamazoo (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with match

Pension and stock purchase plans

Paid time off

Job summary

PNC Financial Services Group, Inc. in Kalamazoo, MI is hiring a Lead Teller to coach and lead tellers while delivering a standout customer experience. Based at the West Side Branch, the role focuses on identifying banking opportunities, guiding customers through financial options, and leveraging technology to improve service.

The Lead Teller will also support branch leadership in performance management and recruitment, emphasizing customer focus and risk-aware operations.

Qualifications

• Typically requires 1+ years of related experience.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Identifies banking opportunities during customer interactions and makes referrals as appropriate.
• Educates customers on options for managing financial transactions and leveraging technology.
• Assists the Branch Manager in performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Kalamazoo, MI is hiring a Lead Teller to coach and lead tellers while delivering a standout customer experience. Based at the West Side Branch, the role focuses on identifying banking opportunities, guiding customers through financial options, and leveraging technology to improve service.

The Lead Teller will also support branch leadership in performance management and recruitment, emphasizing customer focus and risk-aware operations.