Lead Teller & Customer Experience Champion

PNC Financial Services Group; Detroit (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with match

Paid holidays

Vacation days

Job summary

PNC Financial Services Group seeks a Lead Teller in Detroit, MI. You will coach tellers to deliver a superior customer experience, identify banking opportunities, and promote PNC products. The role emphasizes in-office collaboration and operational excellence.

You will mentor staff, support the branch manager, and ensure daily operations run smoothly while upholding policy and risk standards. Prior teller experience is preferred.

Qualifications

• 1+ years of related teller/financial services experience.
• No degree required; prior customer-facing roles are advantageous.
• Strong communication and customer service skills.

Responsibilities

• Coach, mentor and lead tellers to deliver a customer experience that drives financial wellbeing.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in lobby activities and promote PNC products using available tools.
• Support branch manager with performance conversations and hiring decisions.
• Maintain accurate daily operations and comply with policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group seeks a Lead Teller in Detroit, MI. You will coach tellers to deliver a superior customer experience, identify banking opportunities, and promote PNC products. The role emphasizes in-office collaboration and operational excellence.

You will mentor staff, support the branch manager, and ensure daily operations run smoothly while upholding policy and risk standards. Prior teller experience is preferred.