Lead Teller & Customer Experience Coach

PNC; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

PNC is seeking a Lead Teller for our Troy, MI branch. This in-branch role leads tellers, coaches teams, and delivers exceptional customer experiences while driving opportunities for financial wellbeing and loyalty.

You will model professional conduct, handle transactions, and mentor staff to uphold branch standards. The candidate brings 1+ years of related experience (no degree required) and strong communication skills to educate customers on options and services, leveraging technology to serve

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a combination of education, certifications, and experience may be considered including military service.

Responsibilities

• Lead and mentor tellers to deliver a unique customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Encourage lobby engagement to connect with customers and promote products.
• Support the Branch Manager with performance and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller for our Troy, MI branch. This in-branch role leads tellers, coaches teams, and delivers exceptional customer experiences while driving opportunities for financial wellbeing and loyalty.

You will model professional conduct, handle transactions, and mentor staff to uphold branch standards. The candidate brings 1+ years of related experience (no degree required) and strong communication skills to educate customers on options and services, leveraging technology to serve