Lead Teller & Branch Experience Coach

PNC; Detroit (MI); On-site; USD 38,000 - 55,000; Full time

Job summary

PNC is seeking a Lead Teller in the Detroit, MI Marygrove branch. The role focuses on coaching tellers to deliver exceptional customer experiences, educate on options, and identify banking opportunities during customer interactions. In-office position emphasizing balance, risk awareness, and team collaboration.

The position requires 1+ years of related experience, no degree required, and a commitment to customer service excellence within an inclusive workplace.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Banking

Client Loyalty

Education

No Degree

Job description

PNC is seeking a Lead Teller in the Detroit, MI Marygrove branch. The role focuses on coaching tellers to deliver exceptional customer experiences, educate on options, and identify banking opportunities during customer interactions. In-office position emphasizing balance, risk awareness, and team collaboration.

The position requires 1+ years of related experience, no degree required, and a commitment to customer service excellence within an inclusive workplace.