Bilingual Lead Teller: CX & Team Coach

PNC; Vail (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC's Lead Teller in the Branch Banking group based in Vail, CO, drives customer engagement and financial wellbeing by coaching tellers, guiding daily operations, and promoting PNC products. This in-office role emphasizes regulatory accuracy, risk awareness, and exceptional service to deepen customer relationships.

Bilingual in Spanish is preferred and in-person collaboration with the team is essential. Applicants should have related experience, a no-degree requirement noted, and readiness to

Qualifications

• Experience in banking and tellers leadership.
• Spanish language ability preferred.
• In-office role based in Vail, CO.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience.
• Identify opportunities and refer to branch staff.
• Engage customers in the lobby and promote PNC products.
• Support Branch Manager in performance management and hiring processes.
• Ensure adherence to policies and efficient daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Lead Teller in the Branch Banking group based in Vail, CO, drives customer engagement and financial wellbeing by coaching tellers, guiding daily operations, and promoting PNC products. This in-office role emphasizes regulatory accuracy, risk awareness, and exceptional service to deepen customer relationships.

Bilingual in Spanish is preferred and in-person collaboration with the team is essential. Applicants should have related experience, a no-degree requirement noted, and readiness to