Lead Teller & Customer Experience Coach (Bilingual)

PNC Financial Services Group, Inc.; Kansas; On-site; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. in Edwards, CO is seeking a Lead Teller to coach and mentor tellers, delivering a unique customer experience while increasing loyalty and share of wallet.

You will educate customers on options for their transactions and refer opportunities to branch staff. The role emphasizes clear communication, adherence to policies, and assisting the Branch Manager with performance and hiring.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Educates customers on options for managing financial transactions by leveraging technology.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Customer Service

Banking

Accountability

Client Loyalty

Digital Awareness

Proactive Sales

Effective Communications

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Edwards, CO is seeking a Lead Teller to coach and mentor tellers, delivering a unique customer experience while increasing loyalty and share of wallet.

You will educate customers on options for their transactions and refer opportunities to branch staff. The role emphasizes clear communication, adherence to policies, and assisting the Branch Manager with performance and hiring.