Lead Teller & Customer Experience Coach

PNC; Colorado; Sur place; USD 41 000 - 69 000; Plein temps

Avantages offerts par ce poste

Medical/prescription drug coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with company match

Pension and stock purchase plans

Dependent care reimbursement

Backup child/elder care

Educational assistance

Wellness program with incentives

Paid time off including holidays

Résumé du poste

PNC Financial Services Group, Inc. seeks a Lead Teller in Highlands Ranch, CO to coach tellers, drive customer loyalty, and expand share of wallet through meaningful conversations and referrals. The role emphasizes accurate transaction handling and adherence to branch policies.

The position requires at least 1+ years of relevant experience; no degree is required. Benefits include comprehensive medical, retirement plans, and generous PTO.

Qualifications

• Experience in retail banking and teller operations.
• Proven ability to meet sales and customer service goals.
• Strong communication and problem-solving skills.

Responsabilités

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Educates customers on options for managing financial transactions using technology.
• Assists the Branch Manager in performance management and new hire processes.
• Ensures teller and branch daily operations are completed efficiently and accurately.

Connaissances

Accountability

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Effective Communications

Problem Solving

Coaching Others

Attention to Detail

Fraud Detection

Formation

No Degree

Description du poste

PNC Financial Services Group, Inc. seeks a Lead Teller in Highlands Ranch, CO to coach tellers, drive customer loyalty, and expand share of wallet through meaningful conversations and referrals. The role emphasizes accurate transaction handling and adherence to branch policies.

The position requires at least 1+ years of relevant experience; no degree is required. Benefits include comprehensive medical, retirement plans, and generous PTO.