Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Wyncote (Montgomery County); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) with match

Paid holidays

Zusammenfassung

PNC's Cheltenham Branch in ShopRite is seeking a Lead Teller to coach and lead tellers, delivering a unique customer experience and increasing wallet share. You will identify banking opportunities during customer interactions and refer to branch staff as appropriate.

This in-office role emphasizes coaching, risk management, and adherence to policies, with daily operations and maintenance tasks handled efficiently. No degree required, but 1+ year related banking experience preferred.

Qualifikationen

• Typically requires 1+ years of related Teller/Banking experience.
• No specific degree required; related experience may be considered in lieu of education.

Aufgaben

• Coaches, mentors and leads tellers to deliver a unique customer experience and educate customers on alternatives.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Leads lobby engagement to connect with customers and position PNC products.
• Supports Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Kenntnisse

Customer service

Banking

Client loyalty

Customer experience

Identifying opportunities

Leveraging technology

Proactive sales

Ausbildung

No Degree

Jobbeschreibung

PNC's Cheltenham Branch in ShopRite is seeking a Lead Teller to coach and lead tellers, delivering a unique customer experience and increasing wallet share. You will identify banking opportunities during customer interactions and refer to branch staff as appropriate.

This in-office role emphasizes coaching, risk management, and adherence to policies, with daily operations and maintenance tasks handled efficiently. No degree required, but 1+ year related banking experience preferred.