Lead Teller & Customer Experience Coach

Fairygodboss; Westminster (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC in Westminster, CO is seeking a Lead Teller to coach and mentor tellers, delivering a customer-focused experience and driving loyalty and wallet share. Based in-office at the 104th & Federal branch, the role emphasizes guided supervision, adherence to policies, and daily branch operations management.

Spanish language skills are preferred. The position offers competitive pay in the USD 41k–68k range, with incentives and comprehensive benefits; visa sponsorship is not provided.

Qualifications

• Competencies include accuracy, addressing customer needs, coaching others, digital awareness, effective communications, and risk management.
• Work experience shows 1+ years in related roles; no degree required.
• Language: Spanish - preferred for candidate communication.

Responsibilities

• Lead, coach, and mentor tellers to deliver a high-quality customer experience.
• Identify opportunities to enhance customer financial wellbeing and refer to branch staff.
• Lead lobby engagement to connect with customers and promote PNC products.
• Assist Branch Manager with performance management and hiring decisions.
• Ensure daily teller operations and transactions are completed accurately and in line with policies.

Skills

Customer focus

Managing risk

Effective communications

Problem solving

Coaching others

Education

No Degree

Job description

PNC in Westminster, CO is seeking a Lead Teller to coach and mentor tellers, delivering a customer-focused experience and driving loyalty and wallet share. Based in-office at the 104th & Federal branch, the role emphasizes guided supervision, adherence to policies, and daily branch operations management.

Spanish language skills are preferred. The position offers competitive pay in the USD 41k–68k range, with incentives and comprehensive benefits; visa sponsorship is not provided.