Lead Teller & Customer Experience Coach

PNC; West Carrollton (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Pension plans

Annual leave & holidays

Tuition assistance

Job summary

PNC is seeking a Lead Teller in Carrollton, OH to coach, mentor, and lead tellers while delivering a unique customer experience focused on financial wellbeing and loyalty. The role involves identifying opportunities, referring to branch staff, and leveraging technology to educate customers on transactions and options.

The position requires 1+ years of related experience and offers a comprehensive benefits package with competitive base pay and incentive eligibility; it is an in-office, on-site

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Coaching

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Job description

PNC is seeking a Lead Teller in Carrollton, OH to coach, mentor, and lead tellers while delivering a unique customer experience focused on financial wellbeing and loyalty. The role involves identifying opportunities, referring to branch staff, and leveraging technology to educate customers on transactions and options.

The position requires 1+ years of related experience and offers a comprehensive benefits package with competitive base pay and incentive eligibility; it is an in-office, on-site