Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Warren (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with PNC match

Pension and stock purchase plans

Life insurance

Disability protection

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Warren, MI, at the 13 Mile/Mound Branch.

The role focuses on coaching tellers, delivering a distinctive customer experience, and growing share of wallet through meaningful conversations with customers. You will mentor tellers, educate customers on digital tools, and refer opportunities to branch staff, while supporting branch operations and policy adherence.

Qualifications

• 1+ years of related experience.
• No degree required.

Responsibilities

• Coach and lead tellers to deliver a quality customer experience.
• Identify banking opportunities and refer to appropriate staff.
• Educate customers on options for managing transactions using technology.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily teller operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Opportunity Identification

Tech Utilization

Sales Skills

Attention to Detail

Customer Needs

Coaching

Digital Awareness

Communication

Fraud Prevention

Prioritization

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Warren, MI, at the 13 Mile/Mound Branch.

The role focuses on coaching tellers, delivering a distinctive customer experience, and growing share of wallet through meaningful conversations with customers. You will mentor tellers, educate customers on digital tools, and refer opportunities to branch staff, while supporting branch operations and policy adherence.