Teller - Customer Experience Specialist

PNC; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC is seeking a dedicated Teller for our Troy, MI Big Beaver/I-75 branch. You will deliver a personalized banking experience, educate customers on digital tools, and identify opportunities to connect customers with PNC solutions.

This in-office role emphasizes accuracy, customer service, and adherence to branch processes. The ideal candidate brings a strong customer focus, comfort with technology, and a proactive approach to sales while maintaining risk-aware operations.

Qualifications

• No degree required for this teller position.
• Strong interpersonal skills and a customer-first mindset are essential.
• Ability to explain banking options and educate customers on services.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Processes a variety of customer interactions and refers opportunities to branch staff.
• Educates customers on digital tools and alternatives for banking needs.
• Maintains accurate branch operations and daily transactions.
• Engages with customers to position PNC products and solutions.

Skills

Accountability

Banking

Client Loyalty

CX

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a dedicated Teller for our Troy, MI Big Beaver/I-75 branch. You will deliver a personalized banking experience, educate customers on digital tools, and identify opportunities to connect customers with PNC solutions.

This in-office role emphasizes accuracy, customer service, and adherence to branch processes. The ideal candidate brings a strong customer focus, comfort with technology, and a proactive approach to sales while maintaining risk-aware operations.