Lead Teller & Customer Experience Coach

PNC; Big Beaver, City of Rochester (Beaver County, NY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical & Prescription Coverage

Dental & Vision Insurance

401(k) with match

Job summary

PNC’s Retail Banking team seeks a Lead Teller for our Troy, MI Big Beaver/Rochester Branch. You will guide tellers, engage customers, and promote PNC products to meet client needs.

Strong coaching, communication, and sales skills help you drive financial wellbeing and loyalty while maintaining branch operations. The role emphasizes hands-on customer interactions, collaboration with branch staff, and adherence to bank policies.

Qualifications

• 1+ years of related experience.
• No university degree required; combination of education and experience may be considered.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify banking opportunities during customer interactions and refer to branch staff.
• Educate customers on options for managing financial transactions using technology and tools.
• Support branch operations and contribute to performance management and new hire processes.

Skills

Customer Service

Sales

Communication

Problem Solving

Digital Awareness

Fraud Detection

Coaching Others

Attention to Detail

Understanding Customer Needs

Job description

PNC’s Retail Banking team seeks a Lead Teller for our Troy, MI Big Beaver/Rochester Branch. You will guide tellers, engage customers, and promote PNC products to meet client needs.

Strong coaching, communication, and sales skills help you drive financial wellbeing and loyalty while maintaining branch operations. The role emphasizes hands-on customer interactions, collaboration with branch staff, and adherence to bank policies.