Lead Teller & Customer Experience Coach

PNC Business Credit; State College (Centre County); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Educational assistance

Job summary

PNC is seeking a Lead Teller for the State College, PA area. The role focuses on coaching tellers, delivering an exceptional customer experience, and driving loyalty through proactive customer engagement at the North Atherton branch.

Candidates should have 1+ years in related roles; no degree is required. The position emphasizes teamwork, risk awareness, and strong communication in a fast-paced in-office setting.

Qualifications

• Experience in retail banking environments is preferred.
• Ability to identify opportunities and refer customers to branch staff.
• Strong customer service and communication skills are essential.

Responsibilities

• Lead tellers by example to deliver a superior customer experience.
• Identify banking opportunities during customer interactions and refer appropriately.
• Assist Branch Manager with performance and hiring actions and ensure policy adherence.

Skills

Accountability

Customer Service

CX Knowledge

Opportunity Identification

Leveraging Technology

Proactive Sales

Effective Communications

Education

No Degree

Job description

PNC is seeking a Lead Teller for the State College, PA area. The role focuses on coaching tellers, delivering an exceptional customer experience, and driving loyalty through proactive customer engagement at the North Atherton branch.

Candidates should have 1+ years in related roles; no degree is required. The position emphasizes teamwork, risk awareness, and strong communication in a fast-paced in-office setting.