Lead Teller & Customer Experience Coach

PNC Bank NA; College Station (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Educational assistance

Paid holidays and wellness program

Job summary

PNC seeks a Lead Teller for its College Station, TX branch. The role focuses on coaching tellers to deliver top-tier service, identifying banking opportunities, and guiding customers through financial options using technology and staff referrals.

The position requires 1+ years of related experience with no degree required. It emphasizes accuracy in operations and a customer-centric approach within an in-office setting.

Qualifications

• 1+ years of related experience.
• No university/college degree required.
• Experience in customer service or banking is a plus.

Responsibilities

• Lead and mentor tellers to deliver a premier customer experience.
• Identify banking opportunities and refer to branch staff.
• Educate customers on alternatives for financial interactions.
• Ensure daily teller operations and accuracy in transactions.
• Assist the Branch Manager with performance reviews and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Proactive Sales

Digital Awareness

Effective Communications

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC seeks a Lead Teller for its College Station, TX branch. The role focuses on coaching tellers to deliver top-tier service, identifying banking opportunities, and guiding customers through financial options using technology and staff referrals.

The position requires 1+ years of related experience with no degree required. It emphasizes accuracy in operations and a customer-centric approach within an in-office setting.