Lead Teller & Customer Experience Coach

PNC Business Credit; Roanoke Rapids (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance with HSA

401(k) with match

Pension plan

Stock purchase plan

Educational assistance

Wellness program

Job summary

PNC Roanoke Rapids is seeking a Lead Teller to coach and mentor tellers, delivering a superior customer experience in our in-office branch. You will identify opportunities, educate customers on options, and refer leads to branch staff to grow wallet share.

You will support the Branch Manager with performance management and ensure operations run efficiently. In-office role based in Roanoke Rapids, NC.

Qualifications

• Related experience or product knowledge required.
• Typically requires 1+ years of related experience.
• High school diploma or GED may suffice with relevant experience.

Responsibilities

• Coach, mentor and lead tellers to deliver a customer experience that improves financial wellbeing.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in lobby activities and position PNC products to meet needs.
• Educate customers on options for managing transactions using technology and resources.
• Assist Branch Manager with performance management and new hire processes.
• Ensure daily teller and branch operations are accurate and efficient.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Roanoke Rapids is seeking a Lead Teller to coach and mentor tellers, delivering a superior customer experience in our in-office branch. You will identify opportunities, educate customers on options, and refer leads to branch staff to grow wallet share.

You will support the Branch Manager with performance management and ensure operations run efficiently. In-office role based in Roanoke Rapids, NC.