Lead Teller & Customer Experience Coach

PNC; Richmond (KY); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Stock purchase program

Paid holidays & vacation

Job summary

PNC is seeking a Lead Teller based in Richmond, KY. The role focuses on coaching tellers to deliver outstanding customer experiences, educating customers on banking options, and increasing wallet share through proactive referrals. The Lead Teller also supports branch leadership, ensuring efficient operations and adherence to policy.

Applicants typically have 1+ years of teller experience; no degree is required, with education/experience considered in lieu of a degree. Sponsorship is not provided.

Qualifications

• Typically requires 1+ years of related teller experience or product knowledge.
• No degree required; a combination of education, job-specific certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Richmond, KY. The role focuses on coaching tellers to deliver outstanding customer experiences, educating customers on banking options, and increasing wallet share through proactive referrals. The Lead Teller also supports branch leadership, ensuring efficient operations and adherence to policy.

Applicants typically have 1+ years of teller experience; no degree is required, with education/experience considered in lieu of a degree. Sponsorship is not provided.