Customer-Centric Teller: Drive Loyalty & Transactions

PNC; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) with match

Paid time off and holidays

Job summary

PNC's Retail Branch is seeking a Teller based in Richmond, KY. The role focuses on delivering a superior customer experience, educating customers on banking options, and referring opportunities to branch staff. You will help maintain efficient daily operations and apply product knowledge to resolve customer needs.

Strong communication, accuracy, and ability to handle multiple tasks are valued. The position includes comprehensive benefits and a focus on inclusive workplace culture.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• Prior experience is not required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, ensuring teller and branch operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Problem Solving

Education

No Degree

Job description

PNC's Retail Branch is seeking a Teller based in Richmond, KY. The role focuses on delivering a superior customer experience, educating customers on banking options, and referring opportunities to branch staff. You will help maintain efficient daily operations and apply product knowledge to resolve customer needs.

Strong communication, accuracy, and ability to handle multiple tasks are valued. The position includes comprehensive benefits and a focus on inclusive workplace culture.