Lead Teller & Customer Experience Coach

PNC; Oakwood (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

medical/prescription drug coverage (HD

dental and vision options

employee and spouse/child life insur

short and long-term disability protec

401(k) with PNC match

pension and stock purchase plans

dependent care reimbursement account

back-up child/elder care

adoption, surrogacy, and doula reimbur

educational assistance, including sele

Job summary

PNC is seeking a Lead Teller to join its Retail Branch team. Based in the Okolona, KY area, you will guide customer interactions, educate clients on banking options, and drive opportunities for referrals and product adoption.

You will mentor tellers and support daily branch operations to ensure accurate service delivery. The role emphasizes customer experience, adherence to policy, and collaboration with branch leadership to foster financial wellbeing and loyalty.

Qualifications

• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
• Education: No Degree

Responsibilities

• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Sales Skills

Communication

Problem Solving

Education

No Degree

Job description

PNC is seeking a Lead Teller to join its Retail Branch team. Based in the Okolona, KY area, you will guide customer interactions, educate clients on banking options, and drive opportunities for referrals and product adoption.

You will mentor tellers and support daily branch operations to ensure accurate service delivery. The role emphasizes customer experience, adherence to policy, and collaboration with branch leadership to foster financial wellbeing and loyalty.