Lead Teller & Customer Experience Coach

PNC; Cincinnati (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC in Cincinnati, OH is seeking a Lead Teller to coach tellers, deliver a distinctive customer experience, and identify banking opportunities to deepen client relationships at the Delhi Branch. Based in the in-office Retail environment, you will lead by example, mentor staff, ensure accurate daily operations, and promote PNC products while guiding customers to the right digital tools.

This role requires 1+ year of related experience, with no degree required, and a commitment to compliant,

Qualifications

• Experience in customer service and cash handling.
• Ability to coach and mentor staff to deliver consistent service.
• Familiarity with banking products and sales opportunities.
• Strong communication and problem-solving skills.
• Demonstrated accuracy and attention to detail.

Responsibilities

• Coach, mentor and lead tellers to deliver exceptional customer experiences.
• Identify opportunities through conversations with customers and refer to branch staff.
• Engage customers at the lobby and promote PNC products using available tools.
• Support Branch Manager with performance management and hiring decisions.
• Ensure compliance with policies and efficient, accurate daily operations.

Skills

Accountability

Banking

Customer Experience

Customer Service

Opportunity Identification

Leveraging Technology

Proactive Sales

Job description

PNC in Cincinnati, OH is seeking a Lead Teller to coach tellers, deliver a distinctive customer experience, and identify banking opportunities to deepen client relationships at the Delhi Branch. Based in the in-office Retail environment, you will lead by example, mentor staff, ensure accurate daily operations, and promote PNC products while guiding customers to the right digital tools.

This role requires 1+ year of related experience, with no degree required, and a commitment to compliant,