Branch Lead Teller: Elevate Customer Experience

PNC; Okolona (KY); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Job summary

PNC is seeking a Lead Teller for our Retail Branch in Okolona, KY. Based in-office, you will coach tellers, drive excellent customer experiences, and identify banking opportunities to deepen relationships.

You will mentor staff, support branch operations, and work with the Branch Manager on performance and hiring decisions. A minimum of 1+ years in financial services is expected, with no degree required.

Qualifications

• 1+ years of related teller or financial services experience.
• No degree required or specified for this role.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Lead Teller for our Retail Branch in Okolona, KY. Based in-office, you will coach tellers, drive excellent customer experiences, and identify banking opportunities to deepen relationships.

You will mentor staff, support branch operations, and work with the Branch Manager on performance and hiring decisions. A minimum of 1+ years in financial services is expected, with no degree required.