Lead Teller & Branch Coach

PNC Financial Services Group, Inc.; New Castle (DE); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Paid holidays and vacation days

Wellness program

Job summary

PNC is seeking a Lead Teller in New Castle, DE to coach and lead tellers, educate customers on banking options, and drive customer loyalty. The role emphasizes in-person engagement and collaboration with branch staff to meet customer needs.

Base on-site role with pay transparency details provided; opportunity to contribute to customer financial wellbeing and branch operations through effective leadership and service excellence.

Qualifications

• 1+ years of related experience.
• No degree required; related experience acceptable.
• No required certifications/licenses.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Mentors tellers in identifying opportunities through conversations and referrals to branch staff.
• Engages customers in lobby activities and Educates on managing transactions with technology.
• Supports Branch Manager in performance management and new hire selection.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller in New Castle, DE to coach and lead tellers, educate customers on banking options, and drive customer loyalty. The role emphasizes in-person engagement and collaboration with branch staff to meet customer needs.

Base on-site role with pay transparency details provided; opportunity to contribute to customer financial wellbeing and branch operations through effective leadership and service excellence.