Lead Teller & Customer Experience Coach

PNC; Logan (OH); On-site; USD 38,000 - 63,000; Full time

Job summary

PNC's Logan Branch Office in Logan, OH seeks a Lead Teller to coach and lead tellers in delivering exceptional customer experiences and driving financial wellbeing. The role emphasizes referrals, lobby engagement, and leveraging technology to meet customers' needs.

The position supports branch operations, with opportunities to collaborate with branch leadership and participate in performance management and hiring processes. In-office environment with standard banking hours.

Qualifications

• Experience in customer-facing banking roles and knowledge of branch operations.
• Ability to coach and mentor peers, with strong communication skills.
• Familiarity with leveraging technology to enhance customer interactions and transactions.

Responsibilities

• Lead tellers by example to deliver a premium customer experience and identify banking opportunities.
• Mentor tellers and refer appropriate opportunities to branch staff.
• Engage customers in lobby activities and educate them on PNC products and digital tools.
• Assist Branch Manager with performance management and new hire processes.
• Ensure compliance with policies and maintain accurate daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Logan Branch Office in Logan, OH seeks a Lead Teller to coach and lead tellers in delivering exceptional customer experiences and driving financial wellbeing. The role emphasizes referrals, lobby engagement, and leveraging technology to meet customers' needs.

The position supports branch operations, with opportunities to collaborate with branch leadership and participate in performance management and hiring processes. In-office environment with standard banking hours.