Lead Teller: Elevate Customer Experience & Team Coaching

PNC Financial Services Group, Inc.; Millersville (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical & prescription coverage

Dental & vision plans

401(k) with company match

Pension and stock purchase plans

Paid holidays

Job summary

PNC Financial Services Group, Inc. is hiring a Lead Teller for the Millersville Branch in Millersville, PA.

The role focuses on delivering a superior customer experience, coaching tellers, handling daily branch operations, and driving referrals to meet customer financial needs. The candidate should have related experience, strong communication, and the ability to manage multiple priorities in a fast-paced retail banking environment.

Qualifications

• Responsibilities include coaching and leading tellers, and delivering a high quality customer experience.
• Role emphasizes adherence to policies and accurate branch operations.
• Preferred skills include customer service, opportunity identification, and leveraging technology.

Responsibilities

• Coach tellers and lead lobby engagement to connect with customers.
• Educate customers on options and referring to branch staff when appropriate.
• Assist Branch Manager with performance management and hiring processes.

Skills

Customer Focus

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Communication

Problem Solving

Fraud Detection

Prioritization

Coaching

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring a Lead Teller for the Millersville Branch in Millersville, PA.

The role focuses on delivering a superior customer experience, coaching tellers, handling daily branch operations, and driving referrals to meet customer financial needs. The candidate should have related experience, strong communication, and the ability to manage multiple priorities in a fast-paced retail banking environment.