Lead Teller — Bilingual CX Leader in Banking

PNC; Kansas; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Education assistance

Paid time off

Job summary

PNC is seeking a Lead Teller in Edwards, CO within Branch Banking. You will coach tellers to deliver exceptional customer experiences, identify opportunities, and educate customers on digital tools. Spanish preferred for serving diverse customers and enhancing loyalty.

In-office role with a comprehensive benefits package; prior banking experience and a willingness to lead and mentor are valued. Sponsorship for visas is not provided.

Qualifications

• Accountability in daily banking interactions and sales focus.
• Customer service skills with focus on customer experience and loyalty.
• Spanish language preferred for bilingual customers.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Identify opportunities and make referrals to branch staff.
• Position PNC products to meet customer needs and educate on digital tools.
• Assist Branch Manager with performance management and new-hire processes.
• Ensure branch operations and cash handling adhere to policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller in Edwards, CO within Branch Banking. You will coach tellers to deliver exceptional customer experiences, identify opportunities, and educate customers on digital tools. Spanish preferred for serving diverse customers and enhancing loyalty.

In-office role with a comprehensive benefits package; prior banking experience and a willingness to lead and mentor are valued. Sponsorship for visas is not provided.