Lead Teller & Customer Experience Coach

Fairygodboss; Edwards (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance program

401(k) with company match

Paid time off

Job summary

PNC is seeking a Lead Teller based in Edwards, CO to coach tellers, drive customer loyalty, and identify opportunities for bank products. The role emphasizes accuracy, policy adherence, and collaborative leadership within the Branch Banking team. Spanish language skills are a plus, with in-office duties and inclusive culture.

Base salary ranges from USD 41,250 to USD 68,750 per year, with incentives based on performance and location. This position requires in-office work and no visa sponsorship.

Qualifications

• Experience in customer-focused financial services and branch operations.
• Ability to coach and mentor tellers and staff on customer interactions.
• Familiarity with banking products and the sales process to identify opportunities.

Responsibilities

• Lead and mentor tellers to deliver exceptional customer experiences.
• Identify opportunities and refer to branch staff as appropriate.
• Engage customers using technology and resources to meet their needs.
• Assist Branch Manager with performance management and hiring decisions.
• Ensure daily operations and transactions are accurate and compliant.

Skills

Customer Focused

Managing Risk

Proactive Sales

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Identifying Opportunities

Leveraging Technology

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Edwards, CO to coach tellers, drive customer loyalty, and identify opportunities for bank products. The role emphasizes accuracy, policy adherence, and collaborative leadership within the Branch Banking team. Spanish language skills are a plus, with in-office duties and inclusive culture.

Base salary ranges from USD 41,250 to USD 68,750 per year, with incentives based on performance and location. This position requires in-office work and no visa sponsorship.