Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Colorado Springs (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Job summary

PNC is hiring a Lead Teller based in Colorado Springs, CO. The role focuses on coaching tellers, expanding customer relationships, and guiding customers through banking options with an emphasis on service quality. This is an in-office position with no visa sponsorship.

Preference for Spanish-speaking candidates. Base salary is disclosed; the position emphasizes training, compliance, and team leadership to drive customer financial wellbeing.

Qualifications

• 1+ years of related experience in banking or teller roles.
• Spanish language preferred.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Educates customers on options and refers as appropriate to branch staff.
• Leads lobby engagement and demonstrates teller processes, ensuring efficient operations.
• Assists Branch Manager with performance management and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is hiring a Lead Teller based in Colorado Springs, CO. The role focuses on coaching tellers, expanding customer relationships, and guiding customers through banking options with an emphasis on service quality. This is an in-office position with no visa sponsorship.

Preference for Spanish-speaking candidates. Base salary is disclosed; the position emphasizes training, compliance, and team leadership to drive customer financial wellbeing.