Lead Teller & Customer Experience Coach

Fairygodboss; Cleveland (OH); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

401k match

Wellness program

Educational assistance

Life insurance

Job summary

PNC in Cleveland, OH seeks a Lead Teller to coach and mentor tellers, delivering exceptional customer experiences and driving loyalty while expanding share of wallet. Based in the branch, you will lead lobby engagement, educate customers on digital tools, and support the Branch Manager with hiring and performance processes.

This role emphasizes adherence to policies, risk management, and accurate daily operations.

Qualifications

• 1+ years of related experience.
• No Degree required.

Responsibilities

• Lead and coach tellers to deliver a superior customer experience.
• Identify banking opportunities and referrals during customer interactions.
• Connect with customers and position PNC products to meet needs.
• Support Branch Manager with performance processes and new hires.
• Ensure adherence to policies and efficient branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Cleveland, OH seeks a Lead Teller to coach and mentor tellers, delivering exceptional customer experiences and driving loyalty while expanding share of wallet. Based in the branch, you will lead lobby engagement, educate customers on digital tools, and support the Branch Manager with hiring and performance processes.

This role emphasizes adherence to policies, risk management, and accurate daily operations.