Lead Teller: Coaching & Customer Experience Leader

PNC; Delhi Township (OH); Presencial; USD 38.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Stock purchase plan

Education assistance

Wellness program

Dependant care reimbursement

Descripción de la vacante

PNC is hiring a Lead Teller for the Delhi Branch in Cincinnati, OH. This role focuses on delivering exceptional customer experiences, educating customers on banking options, and guiding tellers to achieve branch goals.

The position emphasizes in-office presence, adherence to policies, and proactive referrals to branch staff. The candidate will engage customers, leverage technology, and support the Branch Manager in staff development and performance management.

Formación

• Typically 1+ years of related experience.
• No Degree required; related experience or product knowledge acceptable.

Responsabilidades

• Process a variety of customer interactions to deliver a standout experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Coach and lead tellers, foster lobby engagement, and position PNC products to meet customer needs.

Conocimientos

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Addressing Needs

Coaching Others

Digital Awareness

Effective Communication

Fraud Prevention

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Descripción del empleo

PNC is hiring a Lead Teller for the Delhi Branch in Cincinnati, OH. This role focuses on delivering exceptional customer experiences, educating customers on banking options, and guiding tellers to achieve branch goals.

The position emphasizes in-office presence, adherence to policies, and proactive referrals to branch staff. The candidate will engage customers, leverage technology, and support the Branch Manager in staff development and performance management.