Lead Teller & Customer Experience Coach

PNC; Centennial (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision options

Life insurance

Disability protection

401(k) match

Pension

Stock purchase plan

Dependent care reimbursement

Educational assistance

Wellness program

Paid time off

Job summary

PNC’s Lead Teller in Centennial, CO leads customer interactions to improve financial wellbeing and loyalty while promoting PNC products. The role mentors tellers, partners with branch staff, and supports the Branch Manager in performance and hiring decisions. This in-office role emphasizes policy compliance and accurate daily operations.

Base salary range $41,250–$68,750 with incentive opportunities. A strong customer focus and experience in banking are valued as you help customers manage

Qualifications

• 1+ years of related banking experience preferred.
• No degree required; equivalent education/experience considered.
• No required certifications or licenses.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience; educates customers on alternatives and refers opportunities.
• Identifies opportunities during customer interactions and makes referrals to branch staff.
• Engages customers with lobby activities and positions PNC products to meet needs; helps manage financial transactions using available technology.
• Supports Branch Manager in performance management and new hire processes.
• Adheres to all policies and procedures; ensures efficient and accurate teller and branch operations.

Skills

Customer Service

Banking

Customer Experience

Identifying Opportunities

Proactive Sales

Leveraging Technology

Accountability

Client Loyalty

Job description

PNC’s Lead Teller in Centennial, CO leads customer interactions to improve financial wellbeing and loyalty while promoting PNC products. The role mentors tellers, partners with branch staff, and supports the Branch Manager in performance and hiring decisions. This in-office role emphasizes policy compliance and accurate daily operations.

Base salary range $41,250–$68,750 with incentive opportunities. A strong customer focus and experience in banking are valued as you help customers manage