Lead Teller: Customer-Centric Banking Leader

Fairygodboss; Castle Rock (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) match

Pension plans

Job summary

PNC offers an in-office Lead Teller position in Castle Rock, CO, focusing on coaching tellers to deliver exceptional customer experiences and identify banking opportunities. The role emphasizes staff development, adherence to policy, and accurate daily operations within a supportive, in-person environment.

The team emphasizes customer-focused service, risk management, and proactive referrals to branch staff, with visa sponsorship not provided and incentive-based pay linked to performance.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.

Skills

Customer service

Banking

Customer experience

Proactive sales

Identifying opportunities

Leveraging technology

Accountability

Managing risk

Communication

Team coaching

Education

No Degree

Job description

PNC offers an in-office Lead Teller position in Castle Rock, CO, focusing on coaching tellers to deliver exceptional customer experiences and identify banking opportunities. The role emphasizes staff development, adherence to policy, and accurate daily operations within a supportive, in-person environment.

The team emphasizes customer-focused service, risk management, and proactive referrals to branch staff, with visa sponsorship not provided and incentive-based pay linked to performance.