Lead Teller: Client Experience & Branch Coach

KeyBank; Town of Amherst (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank Amherst is seeking a Lead Teller who serves as a trusted resource for complex client service needs and as the primary troubleshooter for issues in-branch. You will help with teller scheduling, staffing, and branch compliance while guiding clients toward a Banker for deeper financial wellness conversations.

The role emphasizes delivering outstanding client experiences, coaching staff, and maintaining accurate cash handling, with a focus on regulatory adherence and teamwork in a

Qualifications

• High School Diploma or equivalent required.
• 3+ years of demonstrated client relationship skills.
• 3+ years of cash handling experience.
• Proficient with Windows and basic calculator.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills to manage multiple tasks.

Responsibilities

• Deliver exceptional client experience in branch.
• Coach tellers and manage teller functions.
• Resolve complex client servicing issues.
• Identify financial wellness opportunities and refer to Banker.
• Oversee scheduling, staff coaching, and branch operations.
• Ensure regulatory, security, and audit compliance.
• Participate in morning huddles and daily debriefs.
• Assist onboarding and training of new tellers.

Skills

Client relationships

Cash handling

Leadership

Staff coaching

Regulatory compliance

Sales skills

Time management

Cross-functional collaboration

Attention to detail

Financial wellness guidance

Education

High School Diploma, GED, or equivalent

Job description

KeyBank Amherst is seeking a Lead Teller who serves as a trusted resource for complex client service needs and as the primary troubleshooter for issues in-branch. You will help with teller scheduling, staffing, and branch compliance while guiding clients toward a Banker for deeper financial wellness conversations.

The role emphasizes delivering outstanding client experiences, coaching staff, and maintaining accurate cash handling, with a focus on regulatory adherence and teamwork in a