Lead Teller & Client Experience Coach

KeyBank; North Carolina; On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank Lead Teller position in our branch network seeks a proactive problem solver and trusted advisor. You will be the primary troubleshooter for client servicing needs and a coach to tellers, handling day-to-day teller duties and scheduling while upholding regulatory and security controls.

You’ll observe opportunities for financial wellness, transition clients to a Banker, and support onboarding. Strong client service, cash handling accuracy, and integrity are essential.

Qualifications

• Minimum 3 years demonstrated superior client relationship skills.
• Minimum 3 years’ cash handling experience.
• Windows-based PC proficiency.
• Ability to lead and motivate a team.

Responsibilities

• Embody a strong client experience culture, being present with every client and teammate.
• Assumes responsibility for teller functions and coaches others in a branch.
• Identifies and resolves complex client servicing issues.
• Recognizes financial wellness opportunities and transitions clients to a Banker.
• Supports onboarding and training of new Tellers, and maintains branch compliance.
• Manages scheduling and coaching to meet branch operational standards.
• Keeps knowledge of product guides, fees, and policies up to date.

Skills

Client relationships

Cash handling

Coaching others

Regulatory knowledge

PC skills

Education

High School Diploma or GED

Tools

Windows PC basics

Calculator

Job description

KeyBank Lead Teller position in our branch network seeks a proactive problem solver and trusted advisor. You will be the primary troubleshooter for client servicing needs and a coach to tellers, handling day-to-day teller duties and scheduling while upholding regulatory and security controls.

You’ll observe opportunities for financial wellness, transition clients to a Banker, and support onboarding. Strong client service, cash handling accuracy, and integrity are essential.