Lead Teller: Client Experience Leader & Coach

KeyCorp; City of Plattsburgh (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp's KeyBank branch in Plattsburgh, NY is seeking a Lead Teller to serve as a trusted advisor to clients and a coaching resource for tellers. You will identify and resolve complex service issues, guide clients toward banking solutions, and support daily teller operations.

The role requires at least 3 years of cash handling and client relationship experience, a High School Diploma or GED, and the ability to lead, manage time, and uphold regulatory standards in a busy branch.

Qualifications

• High School Diploma , GED, or equivalent business experience (required)
• Minimum 3 years of Demonstrated superior client relationship skills (required)
• Minimum 3 years of Experienced in cash handling (required)
• Working knowledge of PC with Windows based applications and calculator (required)
• Demonstrated ability to lead, motivate, and foster teamwork (required)
• Demonstrated organizational skills while managing multiple tasks (required)
• Licenses and Certifications Notary License (preferred)

Responsibilities

• Provide teller functions efficiently and coach other tellers.
• Identify and resolve complex client service issues.
• Transition clients to a Banker for deeper financial wellness conversations.
• Observe and coach tellers to enhance client experience.
• Manage teller line scheduling and branch staffing.
• Ensure branch compliance with regulatory and internal controls.

Skills

Client relationship skills

Cash handling

Lead & motivate

Time management

Organizational skills

Sales & service

Education

High School Diploma/GED

Equivalent business experience

Tools

Windows PC

Calculator

Job description

KeyCorp's KeyBank branch in Plattsburgh, NY is seeking a Lead Teller to serve as a trusted advisor to clients and a coaching resource for tellers. You will identify and resolve complex service issues, guide clients toward banking solutions, and support daily teller operations.

The role requires at least 3 years of cash handling and client relationship experience, a High School Diploma or GED, and the ability to lead, manage time, and uphold regulatory standards in a busy branch.