Lead Teller & Client Experience Coach

KeyCorp; Euclid (OH); On-site; USD 53,726,000 - 71,635,000; Full time

Job summary

KeyCorp is seeking a Lead Teller in Euclid, OH to act as a trusted advisor in client servicing, identify financial needs, and guide customers toward banking solutions. You will lead teller operations, coach staff, and help maintain branch compliance.

The role emphasizes strong client relationships, cash handling accuracy, and collaboration with bankers to advance financial wellness conversations in a branch setting.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• High School Diploma, GED, or equivalent business experience (required).

Responsibilities

• Provide exceptional teller services and resolve client servicing issues.
• Coach and mentor tellers to improve client experience and efficiency.
• Balance cash drawers and manage branch teller operations.
• Assist in onboarding and training new tellers and supervise scheduling.

Skills

Client relationship

Cash handling

Sales skills

Time management

Banking knowledge

Education

High School Diploma

Tools

Windows PC

Job description

KeyCorp is seeking a Lead Teller in Euclid, OH to act as a trusted advisor in client servicing, identify financial needs, and guide customers toward banking solutions. You will lead teller operations, coach staff, and help maintain branch compliance.

The role emphasizes strong client relationships, cash handling accuracy, and collaboration with bankers to advance financial wellness conversations in a branch setting.