Lead Teller & Branch Coach

KeyCorp; Kent (WA); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp in Kent, WA is seeking a Lead Teller to act as a resource for resolving client servicing issues and coaching tellers in an in-branch setting. You will transition clients to bankers for deeper wellness conversations and support branch operations and regulatory compliance.

The role emphasizes servicing excellence, cash handling, staffing oversight, and coaching to improve client experience while meeting sales targets and bank policies.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Proficient with Windows-based applications and calculator.
• 3+ years demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Lead Teller supervises in-branch teller functions and coaching.
• Manage Teller scheduling, staffing, and branch operations.
• Ensure compliance with regulatory, security, and audit controls.
• Onboard and train new Tellers under Branch Manager guidance.

Skills

Client relations

Cash handling

Windows PC basics

Leadership

Time management

Education

High School Diploma

Tools

Windows OS

Calculator

Job description

KeyCorp in Kent, WA is seeking a Lead Teller to act as a resource for resolving client servicing issues and coaching tellers in an in-branch setting. You will transition clients to bankers for deeper wellness conversations and support branch operations and regulatory compliance.

The role emphasizes servicing excellence, cash handling, staffing oversight, and coaching to improve client experience while meeting sales targets and bank policies.