Lead Teller & Client Experience Coach

KeyBank; Toledo (OH); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Notary License (preferred)

Job summary

KeyBank is seeking a Lead Teller to act as the primary troubleshooter for client servicing issues in a branch setting. You will manage teller line activities, coach tellers, and help transition clients to bankers for deeper financial wellness conversations.

You will observe and coach tellers, handle scheduling, ensure compliance with regulatory and security controls, and support onboarding of new tellers. A strong client service culture and integrity are essential.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills (required).
• Minimum of 3 years' experience in cash handling (required).
• Working knowledge of PC with Windows based applications and calculator (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate.
• Assumes responsibility for teller performance and coaches other tellers.
• Identifies and resolves complex client servicing issues.
• Transits clients to Banker for deeper financial wellness conversations.
• Manages branch teller line duties, scheduling, coaching, and regulatory compliance.

Skills

Client relationship skills

Sales skills

Service skills

Time management

Cash handling

Leadership

Education

High School Diploma / GED

Tools

Windows

Calculator

Job description

KeyBank is seeking a Lead Teller to act as the primary troubleshooter for client servicing issues in a branch setting. You will manage teller line activities, coach tellers, and help transition clients to bankers for deeper financial wellness conversations.

You will observe and coach tellers, handle scheduling, ensure compliance with regulatory and security controls, and support onboarding of new tellers. A strong client service culture and integrity are essential.