Lead Teller & Client Services Coach

KeyBank; Village of Fairport (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Fairport, NY is seeking a Lead Teller to be a problem solver, trusted advisor, and partner to the local business and community. You will identify and resolve client servicing issues, act as primary troubleshooter for complex problems, and guide tellers to deliver distinctive service in the branch.

The role involves scheduling tellers, coaching staff, ensuring regulatory and security compliance, and supporting onboarding of new tellers.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of cash handling experience.
• Ability to lead, motivate, and foster teamwork.
• Experience balancing cash drawers and operating branch systems.

Responsibilities

• Lead teller duties with coaching of staff.
• Resolve complex client servicing issues and refer to Banker when needed.
• Balance cash drawer and ensure branch compliance.
• Schedule tellers and oversee branch operations.
• Promote bank products and services to clients.

Skills

Client relationship

Cash handling

Leadership

Sales & cross-selling

Time management

Regulatory compliance

Education

High School Diploma or equivalent

Notary License (preferred)

Tools

Windows PC

Calculator

Job description

KeyBank in Fairport, NY is seeking a Lead Teller to be a problem solver, trusted advisor, and partner to the local business and community. You will identify and resolve client servicing issues, act as primary troubleshooter for complex problems, and guide tellers to deliver distinctive service in the branch.

The role involves scheduling tellers, coaching staff, ensuring regulatory and security compliance, and supporting onboarding of new tellers.