Lead Teller & Client Experience Coach

KeyCorp; South Portland (ME); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Base hourly rate $18.75–$25.00

Incentive compensation

Discretionary incentives

Job summary

KeyBank in South Portland, ME is seeking a Lead Teller to serve as a resource in solving client service issues and to act as the primary troubleshooter for complex needs in-branch.

You will manage day-to-day teller line duties, schedule staff, coach teammates to improve client experience, ensure regulatory and security controls, and guide customers toward bankers for deeper financial wellness conversations.

Qualifications

• 3+ years of demonstrated superior client relationship skills.
• 3+ years of cash handling experience.
• Experience leading and motivating a team.
• Proficiency with Windows-based PC applications.
• Notary license preferred.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate.
• Manages teller line duties, balancing cash within guidelines.
• Coaches tellers to enhance effectiveness in branch operations.
• Identifies financial wellness opportunities and transitions clients to a Banker.
• Onboards and trains new tellers and supports branch staff training.
• Schedules tellers and oversees branch operational standards to ensure compliance.

Skills

Client relationship

Sales & service

Financial wellness tools

Time management

Cash handling

Team leadership

Compliance knowledge

Product knowledge

Education

High School Diploma or GED

Business experience

Tools

Windows PC applications

Calculator

Job description

KeyBank in South Portland, ME is seeking a Lead Teller to serve as a resource in solving client service issues and to act as the primary troubleshooter for complex needs in-branch.

You will manage day-to-day teller line duties, schedule staff, coach teammates to improve client experience, ensure regulatory and security controls, and guide customers toward bankers for deeper financial wellness conversations.