Teller & Financial Wellness Advisor

KeyCorp; Westlake (OH); On-site; USD 2,480,000 - 3,168,000; Full time

Job summary

KeyCorp in Westlake, OH is seeking a Teller to deliver exceptional in-person client service, handle account transactions, and balance cash drawers in a branch setting. You will identify opportunities for financial wellness and smoothly transition clients to bankers when appropriate.

Responsibilities include maintaining compliance, attending daily huddles, and continuing to learn product guides and policies to serve clients effectively.

Qualifications

• Requires high school diploma, GED, or equivalent business experience.
• Experience in client service is required.
• Cash handling experience is required.

Responsibilities

• Provide in-person teller services and balance cash drawer.
• Identify and resolve client servicing issues and escalate as needed.
• Assist clients with account transactions and servicing needs.
• Transition clients to a Banker for deeper financial wellness discussions.
• Follow compliance, audit and security procedures.
• Attend in-person morning huddles and end-of-day debriefs.

Skills

Client service

Cash handling

Sales & service

Time management

Attention to detail

Banking regulations

Team collaboration

Problem solving

Education

High school diploma or GED

Notary License (preferred)

Tools

Windows

Calculator

Job description

KeyCorp in Westlake, OH is seeking a Teller to deliver exceptional in-person client service, handle account transactions, and balance cash drawers in a branch setting. You will identify opportunities for financial wellness and smoothly transition clients to bankers when appropriate.

Responsibilities include maintaining compliance, attending daily huddles, and continuing to learn product guides and policies to serve clients effectively.