Senior Teller & Client Experience Lead

KeyCorp; Toledo (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank in Toledo, Ohio is seeking a Lead Teller to act as a resource for resolving client servicing issues, coach tellers, manage day-to-day teller scheduling, and ensure branch compliance with regulatory, security, and internal audit controls. You will identify financial wellness opportunities during client conversations and transition clients to a Banker for deeper planning.

The role requires leadership experience in cash handling and a strong client-service background, with availability to

Qualifications

• Minimum 3 years demonstrated superior client relationship skills.
• Minimum 3 years' cash handling experience.
• Experience leading and motivating teams.
• Ability to balance cash drawers and operate in a branch environment.

Responsibilities

• Lead teller line operations and coaching tellers.
• Identify and resolve complex client servicing issues.
• Transition clients to bankers for financial wellness conversations.
• Schedule tellers and manage branch operations.
• Ensure regulatory, security, and internal audit compliance.

Skills

Sales and service skills

Integrity

Time management

Operational oversight

Cash handling

Customer relationship skills

Leadership

Education

High School Diploma / GED

Tools

Windows PC

Job description

KeyBank in Toledo, Ohio is seeking a Lead Teller to act as a resource for resolving client servicing issues, coach tellers, manage day-to-day teller scheduling, and ensure branch compliance with regulatory, security, and internal audit controls. You will identify financial wellness opportunities during client conversations and transition clients to a Banker for deeper planning.

The role requires leadership experience in cash handling and a strong client-service background, with availability to