Lead Teller & Financial Wellness Coach

KeyCorp; Kent (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Base hourly rate

Incentive compensation

Job summary

KeyCorp in Kent, Washington seeks a Lead Teller to resolve complex client servicing issues and coach tellers in a busy branch. You will help transition clients to bankers for deeper financial wellness conversations, manage teller scheduling, and ensure regulatory and security compliance.

Ideal candidates bring 3+ years in client relationships and cash handling, strong leadership, and excellent organizational skills to drive accurate, efficient service and sales of bank products.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Proven ability to lead, motivate, and foster teamwork.
• Strong organizational skills and multitasking.

Responsibilities

• Lead Teller duties in branch and coach tellers to improve service.
• Identify and resolve complex client servicing issues.
• Observe and coach tellers to enhance client experience.
• Balance cash drawer within balancing guidelines.
• Manage teller line scheduling and staffing.
• Ensure regulatory, security and internal audit compliance.
• Support Branch Manager in onboarding and training new tellers.
• Attend morning huddles and end-of-day debriefs.
• Promote bank products and services to clients.

Skills

Client relationship skills

Cash handling

Leadership

Time management

Teamwork

Sales & service

Education

High School Diploma, GED or equivalent business experience

Tools

Windows PC

Calculator

Job description

KeyCorp in Kent, Washington seeks a Lead Teller to resolve complex client servicing issues and coach tellers in a busy branch. You will help transition clients to bankers for deeper financial wellness conversations, manage teller scheduling, and ensure regulatory and security compliance.

Ideal candidates bring 3+ years in client relationships and cash handling, strong leadership, and excellent organizational skills to drive accurate, efficient service and sales of bank products.