Lead Teller & Banking Experience Coach

KeyCorp; Redmond (WA); On-site; USD 53,726,000 - 71,635,000; Full time

Job summary

KeyCorp is seeking a Lead Teller to serve as a trusted advisor in our Redmond, WA branch. You will oversee teller operations, coach tellers, and resolve complex client servicing issues while promoting bank products and delivering exceptional service.

In this role, you will schedule staff, ensure regulatory compliance, and support onboarding. A high school diploma or equivalent is required, with 3+ years in client relationships and cash handling.

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• 3+ years demonstrated superior client relationship skills.
• 3+ years experienced in cash handling.
• Demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Embodies a strong client experience culture and coaching of tellers.
• Manage day-to-day teller line duties, scheduling, and branch operations.
• Identify and resolve complex client servicing issues and opportunities for financial wellness.
• Coach tellers to enhance client experience and regulatory compliance.
• Promote bank products and services and achieve sales targets.

Skills

Client relationship

Cash handling

PC proficiency

Leadership

Time management

Sales skills

Education

High School Diploma, GED or equivalent business experience

Notary License (preferred)

Tools

Windows-based PC

Job description

KeyCorp is seeking a Lead Teller to serve as a trusted advisor in our Redmond, WA branch. You will oversee teller operations, coach tellers, and resolve complex client servicing issues while promoting bank products and delivering exceptional service.

In this role, you will schedule staff, ensure regulatory compliance, and support onboarding. A high school diploma or equivalent is required, with 3+ years in client relationships and cash handling.